Website: https://www.frostixsolutions.ca
Service Area: Calgary, Alberta, Canada
Effective Date: October 31, 2026
1. Introduction
Frostix Solutions respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, contact us, or use our cleaning and snow removal services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, and telephone number.
- Your property or service address.
- Details about the services you request.
- Information you provide through contact forms, quote requests, emails, or telephone conversations.
- Booking, service, and payment-related records.
- Website usage information, such as pages visited, device information, and analytics data.
- Property photographs, where reasonably necessary for estimates or service documentation.
We collect only the information reasonably necessary for our business purposes.
3. How We Use Your Information
We may use personal information to:
- Respond to inquiries and provide estimates.
- Schedule and deliver cleaning or snow removal services.
- Communicate about appointments and service updates.
- Prepare invoices and maintain business records.
- Address customer concerns and improve our services.
- Maintain website functionality and understand website performance.
- Meet applicable legal and regulatory obligations.
We will obtain consent where required for additional uses, including promotional communications.
4. Consent
We collect, use, and disclose personal information with consent where required by applicable law.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice.
5. Sharing Information
We do not sell customer personal information.
We may share necessary information with employees, contractors, and service providers who assist us in delivering services, operating our website, processing payments, or maintaining business records.
We may also disclose information when required or permitted by law.
6. Cookies and Website Analytics
Our website may use cookies and analytics technologies, including Google Analytics, to understand website traffic and improve visitor experience.
You can manage certain cookies through your browser settings. Where required, we will provide additional consent choices.
7. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information to help protect personal information against unauthorized access, disclosure, loss, or misuse.
No internet transmission or electronic storage system can be guaranteed completely secure.
8. Information Retention
We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, and business requirements.
When information is no longer required, we securely delete, destroy, or anonymize it as appropriate.
9. Access and Correction
You may contact us to request access to your personal information or ask us to correct inaccurate information, subject to applicable legal requirements.
10. Third-Party Services
Our website may contain links to third-party websites or use third-party tools. Those providers may have their own privacy practices.
We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, website practices, or applicable legal requirements.
The current version will be posted on this page with its effective date.
12. Contact Us
For privacy questions, access or correction requests, or concerns about our handling of personal information, contact:
Frostix Solutions
Calgary, Alberta, Canada
Email: privacy@frostixsolutions.ca
Website: https://www.frostixsolutions.ca